Privacy Policy
How personal data is collected, used, shared, retained and protected when you use the website and related services.
Dongguan City Guangdong Province 523000
China
Data Controller
The controller responsible for personal data processed through this website is Dongguan Tanhuai Garment Co., Ltd., operating the brand MarQeni, with registered address at Room 304, No. 5, Lane 3, Baishatang 2nd Street, Guancheng Subdistrict
Dongguan City Guangdong Province 523000
China, China.
Personal Data We Process
Contact details, delivery information, order contents, order status and related transaction records.
Payment-related information needed to complete transactions. Card payment processing is handled through Stripe.
Messages, return or refund requests, exchange requests and information you provide when contacting support.
Device, browser, network and website-use information that may be processed for operation, security and service improvement.
Information processed through cookies or similar technologies where used, including consent preferences and permitted analytics or marketing activity.
Purposes and GDPR Legal Bases
We process personal data where necessary to perform a contract, take steps requested before entering a contract, comply with legal obligations, pursue legitimate interests such as fraud prevention and service security, or rely on consent where consent is required.
- Order administration, fulfilment, shipping, returns and refunds.
- Customer service and communications.
- Payment processing and transaction support.
- Fraud prevention, abuse prevention and security.
- Website operation, permitted analytics and consent-based marketing where applicable.
Payment Processing
Card payments are processed through Stripe. Payment information may be transmitted to Stripe and relevant financial institutions as necessary to authorize, process or refund a transaction.
Service Providers
We may use service providers that support hosting, fulfilment, delivery, customer service, security, payment processing and website operations. They may process personal data only as needed for their role and subject to applicable data-protection requirements.
International Transfers
Because we serve international customers, personal data may be processed in countries outside your own. Where GDPR transfer rules apply, appropriate transfer safeguards or other lawful transfer mechanisms are used as required.
Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including order administration, legal compliance, accounting, dispute handling, fraud prevention and security. Retention periods may vary by data type and applicable law.
Your Data Protection Rights
Where GDPR applies, you may have rights of access, rectification, erasure, restriction, data portability, objection, withdrawal of consent and the right to lodge a complaint with a competent supervisory authority. These rights may be subject to legal conditions and exceptions.
To exercise a data-protection right, contact privacy@marqeni.com.
Security
We use technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse or alteration. Internet transmission and electronic storage can involve security risks, so customers should also use appropriate account and device safeguards.
Privacy Contact
Privacy and data-protection enquiries: privacy@marqeni.com.
General order and customer-service enquiries: support@marqeni.com.