Terms of Use | MarQeni<\/title><\/p>\n<style>\n:root{\n --theme-primary:#4A6274;\n --theme-secondary:#7B93A8;\n --ink:#15171c;--muted:#676d78;--line:#e5e7eb;--soft:#f7f8fa;--paper:#ffffff;--max:1220px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.72}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px;text-decoration-thickness:1px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.portal{max-width:var(--max);margin:0 auto;padding:34px 24px 72px;overflow-wrap:anywhere}\n.topline{display:flex;justify-content:space-between;gap:24px;align-items:center;padding:0 0 16px;border-bottom:1px solid var(--line);font-size:.82rem;color:var(--muted)}\n.topline 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var(--line);color:var(--muted);font-size:.92rem}\n@media(max-width:900px){.hero{grid-template-columns:1fr;gap:20px}.factbar{grid-template-columns:repeat(2,1fr)}.factbar>div:nth-child(2){border-right:0}.factbar>div:nth-child(-n+2){border-bottom:1px solid var(--line)}}\n@media(max-width:580px){.portal{padding:24px 15px 50px}.topline{align-items:flex-start;flex-direction:column;gap:5px}.hero{padding:30px 0}.factbar{grid-template-columns:1fr}.factbar>div{border-right:0!important;border-bottom:1px solid var(--line)}.factbar>div:last-child{border-bottom:0}h1{font-size:clamp(2.2rem,14vw,3.6rem)}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.chapter-map{display:grid;grid-template-columns:repeat(4,1fr);margin:30px 0;border:1px solid var(--line);border-radius:10px;overflow:hidden}.chapter-map a{padding:16px;background:#fff;border-right:1px solid 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h2{margin:0;font-size:1rem}.term-copy{max-width:760px}\n@media(max-width:880px){.chapter-map{grid-template-columns:repeat(2,1fr)}.chapter-map a:nth-child(2){border-right:0}.chapter-map a:nth-child(-n+2){border-bottom:1px solid var(--line)}.term-row{grid-template-columns:48px minmax(180px,.55fr) 1fr}}\n@media(max-width:650px){.term-row{grid-template-columns:42px 1fr;gap:8px 12px}.term-copy{grid-column:2}.chapter-head{grid-template-columns:1fr;gap:4px}.chapter-map{grid-template-columns:1fr}.chapter-map a{border-right:0!important;border-bottom:1px solid var(--line)}.chapter-map a:last-child{border-bottom:0}}\n<\/style>\n<p><main class=\"portal\"><\/p>\n<div class=\"topline\"><span class=\"section-name\">Terms<\/span><span class=\"updated\"><strong>Last updated:<\/strong> 12 September 2026<\/span><\/div>\n<header class=\"hero\">\n<div>\n<div class=\"hero-mark\">Information center<\/div>\n<h1>Terms of Use<\/h1>\n<\/div>\n<div class=\"hero-copy\">\n<p>Terms governing website use, ordering, payment, shipping, returns, refunds and statutory consumer rights.<\/p>\n<\/div>\n<\/header>\n<nav class=\"chapter-map\" aria-label=\"Terms chapters\"><a href=\"#c01\"><span>Chapter I<\/span>Website & ordering<\/a><a href=\"#c07\"><span>Chapter II<\/span>Processing & delivery<\/a><a href=\"#c18\"><span>Chapter III<\/span>Returns & consumer rights<\/a><a href=\"#c26\"><span>Chapter IV<\/span>Website legal terms<\/a><\/nav>\n<div class=\"terms-book\">\n<section class=\"chapter\">\n<header class=\"chapter-head\"><span>Chapter I<\/span><\/p>\n<h2>Website & ordering<\/h2>\n<\/header>\n<section class=\"term-row\" id=\"c01\">\n<div class=\"term-num\">01<\/div>\n<h2>Scope<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Scope<\/h2>\n<p>These Terms of Use govern use of this website and purchases made through it. Mandatory statutory consumer rights always remain applicable where they cannot lawfully be excluded.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c02\">\n<div class=\"term-num\">02<\/div>\n<h2>Website Use<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Website Use<\/h2>\n<p>You may use the website for lawful personal shopping and information purposes. Misuse, interference with website operation, unauthorized access or unlawful activity is prohibited.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c03\">\n<div class=\"term-num\">03<\/div>\n<h2>Product Information<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Product Information<\/h2>\n<p>We aim to present product descriptions, images and availability accurately. Minor display differences may occur due to screens, photography or production tolerances.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c04\">\n<div class=\"term-num\">04<\/div>\n<h2>Prices and Taxes<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Prices and Taxes<\/h2>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges, where applicable, are separate.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c05\">\n<div class=\"term-num\">05<\/div>\n<h2>Orders<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Orders<\/h2>\n<p>Submitting an order is a request to purchase the selected products under the terms and prices displayed at checkout.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c06\">\n<div class=\"term-num\">06<\/div>\n<h2>Order Acceptance<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Order Acceptance<\/h2>\n<p>An order is accepted when the order is confirmed as accepted or otherwise processed in accordance with the checkout and fulfilment flow. We may decline an order where permitted by law, including for payment failure, suspected fraud, pricing error or unavailability.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/section>\n<section class=\"chapter\">\n<header class=\"chapter-head\"><span>Chapter II<\/span><\/p>\n<h2>Processing & delivery<\/h2>\n<\/header>\n<section class=\"term-row\" id=\"c07\">\n<div class=\"term-num\">07<\/div>\n<h2>Processing<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Processing<\/h2>\n<p>Orders are usually processed within 1\u20133 business days.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c08\">\n<div class=\"term-num\">08<\/div>\n<h2>Cancellation<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Cancellation<\/h2>\n<p>You may request cancellation before dispatch by contacting support@marqeni.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c09\">\n<div class=\"term-num\">09<\/div>\n<h2>Address Changes<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Address Changes<\/h2>\n<p>You may request a delivery-address change before dispatch. After the carrier has received the parcel, changes cannot be guaranteed and may depend on carrier handling.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c10\">\n<div class=\"term-num\">10<\/div>\n<h2>Payments<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Payments<\/h2>\n<p>Card payments are processed through Stripe. Primary card methods shown are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c11\">\n<div class=\"term-num\">11<\/div>\n<h2>Shipping Fees<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Shipping Fees<\/h2>\n<p>Standard shipping is 6$ when the free-shipping minimum is not met.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c12\">\n<div class=\"term-num\">12<\/div>\n<h2>Free Shipping<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Free Shipping<\/h2>\n<p>Standard shipping is free when the order reaches 50.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c13\">\n<div class=\"term-num\">13<\/div>\n<h2>Dispatch<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Dispatch<\/h2>\n<p>Orders are dispatched within 3 business days.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c14\">\n<div class=\"term-num\">14<\/div>\n<h2>Estimated Delivery<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Estimated Delivery<\/h2>\n<p>Estimated transit time is 7\u201315 business days after dispatch. This is an estimate and not a guaranteed arrival date. Timing may vary because of destination, carrier operations, customs, peak periods, weather, public holidays or other circumstances outside reasonable control.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c15\">\n<div class=\"term-num\">15<\/div>\n<h2>Tracking<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Tracking<\/h2>\n<p>All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c16\">\n<div class=\"term-num\">16<\/div>\n<h2>Customs and Import Duties<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Customs and Import Duties<\/h2>\n<p>International customs duties, import charges or customs handling charges that arise in the destination country are the customer’s responsibility where applicable, unless mandatory law requires otherwise.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c17\">\n<div class=\"term-num\">17<\/div>\n<h2>Lost Parcels<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Lost Parcels<\/h2>\n<p>If a parcel appears lost, contact support. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be reshipment or refund.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/section>\n<section class=\"chapter\">\n<header class=\"chapter-head\"><span>Chapter III<\/span><\/p>\n<h2>Returns & consumer rights<\/h2>\n<\/header>\n<section class=\"term-row\" id=\"c18\">\n<div class=\"term-num\">18<\/div>\n<h2>EU Right of Withdrawal<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>EU Right of Withdrawal<\/h2>\n<p>Where EU distance-selling rules apply, consumers generally have 14 days from receipt to withdraw from the contract without giving a reason. The customer bears return shipping for a statutory withdrawal where this responsibility was clearly disclosed before purchase.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c19\">\n<div class=\"term-num\">19<\/div>\n<h2>Returns<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Returns<\/h2>\n<p>For products covered by the ordinary return policy, a return request must be registered within 14 calendar days after receipt by contacting support@marqeni.com. The registered address is not automatically the return address. Return instructions provide the appropriate return destination and steps.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c20\">\n<div class=\"term-num\">20<\/div>\n<h2>Return Shipping<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Return Shipping<\/h2>\n<p>For a normal change-of-mind or non-defective return, the customer pays the return shipping cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable necessary return shipping cost.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c21\">\n<div class=\"term-num\">21<\/div>\n<h2>Exchanges<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Exchanges<\/h2>\n<p>Direct exchanges are supported. For a normal non-defective exchange, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping costs.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c22\">\n<div class=\"term-num\">22<\/div>\n<h2>Defective \/ Incorrect \/ Incomplete Goods<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Defective \/ Incorrect \/ Incomplete Goods<\/h2>\n<p>Mandatory statutory rights for defective, damaged, incorrect, incomplete or otherwise non-conforming goods are not limited by the ordinary return conditions.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c23\">\n<div class=\"term-num\">23<\/div>\n<h2>Refunds<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Refunds<\/h2>\n<p>Approved refunds are generally returned to the original payment method. Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed, subject to mandatory statutory refund deadlines. Where an EU statutory withdrawal applies, the standard original delivery cost is refunded where required by law; supplementary delivery cost above the least expensive standard option may be excluded to the extent permitted by law.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c24\">\n<div class=\"term-num\">24<\/div>\n<h2>Personalised Goods Exception Where Applicable<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Personalised Goods Exception Where Applicable<\/h2>\n<p>If clearly personalised, custom-made or made-to-order goods are offered and an applicable statutory withdrawal exception applies, those goods may be excluded from ordinary change-of-mind withdrawal to the extent permitted by law. This does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c25\">\n<div class=\"term-num\">25<\/div>\n<h2>Statutory Consumer Rights<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Statutory Consumer Rights<\/h2>\n<p>Nothing in these Terms limits Mandatory Statutory Consumer Rights that cannot lawfully be excluded or reduced.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/section>\n<section class=\"chapter\">\n<header class=\"chapter-head\"><span>Chapter IV<\/span><\/p>\n<h2>Website legal terms<\/h2>\n<\/header>\n<section class=\"term-row\" id=\"c26\">\n<div class=\"term-num\">26<\/div>\n<h2>Intellectual Property<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Intellectual Property<\/h2>\n<p>Website text, design elements and other protected content may be subject to intellectual-property rights. Use beyond normal website browsing and shopping may require permission from the relevant rights holder.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c27\">\n<div class=\"term-num\">27<\/div>\n<h2>Liability<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Liability<\/h2>\n<p>Liability is governed by applicable law. Nothing in these Terms excludes liability or consumer rights where exclusion is prohibited by law.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c28\">\n<div class=\"term-num\">28<\/div>\n<h2>Privacy<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Privacy<\/h2>\n<p>Personal data is handled in accordance with the Privacy Policy and Cookie Policy.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c29\">\n<div class=\"term-num\">29<\/div>\n<h2>Changes<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Changes<\/h2>\n<p>These Terms may be updated from time to time. The last-updated date shown on this page identifies the current published version.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"term-row\" id=\"c30\">\n<div class=\"term-num\">30<\/div>\n<h2>Contact<\/h2>\n<div class=\"term-copy\">\n<div>\n<h2>Contact<\/h2>\n<p>For order, shipping, return, refund, exchange or payment support, contact support@marqeni.com. For privacy or data-protection matters, contact privacy@marqeni.com.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/section>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of Use | TermsLast updated: Information center Terms of Use Terms governing website use, ordering, payment, shipping, returns, refunds and statutory consumer rights. Chapter IWebsite & orderingChapter IIProcessing & deliveryChapter IIIReturns & consumer rightsChapter IVWebsite legal terms Chapter I Website & ordering 01 Scope Scope These Terms of Use govern use of this website […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20581","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/marqeni.com\/bsite\/wp-json\/wp\/v2\/pages\/20581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marqeni.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marqeni.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marqeni.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marqeni.com\/bsite\/wp-json\/wp\/v2\/comments?post=20581"}],"version-history":[{"count":2,"href":"https:\/\/marqeni.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions"}],"predecessor-version":[{"id":24423,"href":"https:\/\/marqeni.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions\/24423"}],"wp:attachment":[{"href":"https:\/\/marqeni.com\/bsite\/wp-json\/wp\/v2\/media?parent=20581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":20581,"date":"2026-07-23T14:00:50","date_gmt":"2026-07-23T14:00:50","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/?page_id=20581"},"modified":"2026-09-12T09:03:09","modified_gmt":"2026-09-12T09:03:09","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/marqeni.com\/bsite\/terms-of-use\/","title":{"rendered":"Terms Of Use"},"content":{"rendered":"

<\/p>\n